Multicultural Team Management Workshops:

 We train you to lead a multicultural team with confidence. 

The problem: 58% of international employees affirm that their leaders are NOT prepared to lead them. 41% of the employees who resign in multinational companies get bored due to policies that were successful in other countries. 

 
What we did for our client: We trained the executives of a Colombian multinational to work and negotiate with employees, partners, and suppliers during their entry into the US market.

 We train you to work effectively with people from different cultures. 

The problem: 75% of multinational employees claim that it is very difficult to work with people from other cultures. 18% of international teams fail during their first year.

What we did for one client: We trained an American company's Managers and their teams from Costa Rica, and Colombia to identify cultural differences, work on similarities, and generate a more appropriate "common culture" for the cultural diversity of this company that ensures these cultural differences not only cease to be a problem, but also become a source of tangible benefits. 

 We train you for success in a new country. 

The problem: 52% of the expatriates return before completing their assigned task and 61% quit within a year after returning. 

25% of the relatives of expatriates suffer from severe cases of stress upon arriving in the new country. 

What we did for one client: We prepared this manufacturing company's expatriates and their families in advance of their trip to set up the supply operation in China.

 We train you to develop a culture that brings together all stakeholders

The problem: 85% of M&A deals do not achieve the expected financial goals. 90% of failures in international M&A deals are due to cultural differences between countries. 

What we did for one client: We trained people from France and Colombia who are part of the management teams sent from the parent company to manage the acquired companies in Brazil, Argentina, and Uruguay.

 We train you to adapt your buying and selling methods to suit your counterpart 

The problem: 85% of failures in international business are caused by mismanagement of cultural differences.
 

What we did for one client: We trained all buyers from the Design and Procurement areas of this American fashion company in intercultural skills and tools to negotiate with their suppliers from Italy, Peru, India, China, and Pakistan.  

 We train you to reach deals that meet your counterpart's expectations 

The problem: Selling is a social interaction, and as such, it is affected by the cultural background of the people involved. Buyers tend to make purchases based on their personal buying preferences, rather than the sales techniques employed by the seller.
 

What we did for one client: We assisted the negotiators from the United States, Brazil, and Mexico of this New Zealand company during their entry into Colombia in negotiations with local commercial chains.

 We train you to shift the setting of negotiations from adversarial counterparts to dealing with two different cultures

The problem: The labor cost increases by 32% when a destructive union appears in the company. A company's productivity can increase by up to 17% when a modern union is established. 

What we did for one client: Recognizing that the interests, values, and expectations of those who lead a company may differ from those represented by a union, an intercultural negotiation model was offered to this client as an alternative to the traditional Company-Union negotiation. All Union and Company negotiators were trained, and assisted during the negotiations, with great results. 

 We train you to identify, prevent, and resolve potential intercultural conflicts

The problem: 41% of conflicts between companies are caused by unfounded distrust in the other party. 

What we did for one client: The executives and commercial area of this company received training in tactics to prevent escalation and achieve de-escalation of conflicts with people from different cultures, both internal colleagues and customers with whom the business relationship had deteriorated. 

 We train you to deliver your message in a culturally appropriate manner 

The problem: In many countries, talking about certain topics is a sensitive issue. Global brands need to understand the cultural nuances of communication. 

What we did for one client: The Marketing team of this Swedish feminine hygiene brand was trained in intercultural communication to increase the impact capacity of their promotion activities, adapting them to different local markets in Latin America.  

 We train you to get the best out of your international team members

The problem: 73% of new software launch delays in software developed in non-Western countries can be attributed to the use of "Agile" methodologies, which go against the cultural practices of many developers. 

What we did for one client: An American company was given tools to help manage cultural differences and adapt modern software development methodologies to meet the cultural needs of team members working remotely from over 25 countries. 

 We train you to establish rapport with local communities 

The problem: 71% of the mining projects that were suspended by local communities lacked scientific basis and were a result of cultural differences.
 

What we did for one client: At the China Mining International Summit, people from more than 40 countries received training on how to design an intercultural negotiation strategy between a local community and an (unwelcome?) visitor. 

 We train you to provide culturally sensitive health care 

The problem: Medical Tourism is increasing the number of patients getting attended in countries different to their own. An average increase of 17% annually in the last decade (including pandemic years!).

What we did for one client: Doctors and nurses attended workshops on how to manage pain, illness, and death in multicultural environments, to meet the cross-cultural healthcare requirements of NQF, NCQA, MHC, JCI, HRC, USDH, AHRQ. 

 We train you to serve your international clients in the best possible way

The problem: The Hospitality industry deals with people from different cultures all the time. Guests want to feel at home when abroad, but how to understand and be ready to fulfill the needs of people from all over the world?

What we did for one client: Winner of the 'Best Hostel in Latin America' award, its employees are trained by us to develop leadership skills and to be able to navigate multicultural environments with ease.